Lotus Hyundai (“Company”, “we”, “us”) respects your privacy and is committed to protecting your personal information. This policy applies to:

• Our websites and mobile apps,
• Dealership portals, service portals, and
• Social media pages under Company control.

It explains what information we collect, why we collect it, how we use it, and your legal rights in relation to that information

2.1. By You

• Personal identifiers: name, contact info, address, date of birth, gender, occupation
• Vehicle/service info: model, VIN, service history, feedback, photos/videos you upload
• Payment details when applicable (e.g., booking, accessories)

2.2. Automatically

From site/app use: IP address, browser and device details, usage logs (pages viewed, time spent), cookies, web beacons

We use session and persistent cookies to: authenticate users, track site performance, and personalize experiences.

You can control cookies in your browser—although disabling them may limit functionality.

We use your information to:

• Facilitate vehicle purchase/service, booking, test drives
• Communicate updates, marketing/promotions (with consent)
• Improve our services, websites, and apps
• Process payments and support customer service
• Detect and prevent fraud
• Comply with legal and regulatory obligations

5.1 Third-party service providers: For service delivery (e.g., logistics, payment gateways, IT, marketing).

5.2 Affiliates & business partners: For joint offerings or services.

5.3 Legal compliance: To comply with law enforcement, court orders, or to enforce our rights.

5.4 Corporate events: In case of mergers, acquisitions, or asset sales.

Personal data may be transferred outside of India to our affiliates or service providers. We’ll ensure adequate data protection via contractual and legal safeguards.

We will retain your information only as needed to fulfill the purposes in Section 4 or as required by law. When no longer needed, data will be deleted or anonymized.

We implement organizational, technical, and administrative safeguards to protect your information from unauthorized access, loss, or misuse. We conduct periodic reviews and require third-party providers to maintain similar standards.

Subject to applicable laws, you can:

• Access or correct your data,
• Object to or restrict processing,
• Withdraw consent where processing is based on it,
• Request deletion,
• Lodge a grievance

Requests can be made via [email], [hotline], or in writing. We’ll respond within applicable timeframes.

Our services are not intended for children under 18. We do not knowingly collect data from minors without parental consent. If discovered, such data will be promptly deleted.

We may update this policy, and changes will be posted online with an updated effective date. For significant changes, we’ll seek consent where required.

If you have questions or complaints:

Lotus Hyundai Pvt. Ltd.

[Address – Coimbatore & Erode]

Email: privacy@lakshmihyundai.com