1. Introduction

These Terms & Conditions (“Terms”) govern your access to and use of Lotus Hyundai’s website, mobile apps, dealer/service portals, and any related online platforms (“Platform”). Please read fully—by using our Platform, you agree to abide by these Terms along with our Privacy Policy and Disclaimer.

2. Eligibility

Use is free but restricted to individuals who can legally enter contracts under Indian law. If you’re under 18, you must use the Platform only with a parent or guardian.

3. Account & User Responsibilities

• Provide accurate, up-to-date information and keep your account details secure.
• Notify us immediately of unauthorized access or any breach. We may suspend or terminate accounts for misrepresentation or policy violations.
• You’re responsible for all activities under your account credentials.

4. Acceptable Use

You agree not to:

• Upload harmful or illegal content (malware, defamation, etc.)
• Infringe intellectual property or privacy rights
• Impersonate others or gain unauthorized system access
• Spam, harass users, or violate any applicable laws

5. Intellectual Property

All Platform content—including logos, text, and media—is Lotus Hyundai’s property © or licensed. You may not copy, reproduce, or exploit content without written permission.

6. Electronic Communications

By using the Platform, you agree to receive electronic communications (email, SMS, phone, app notifications), including marketing and transactional messages.

7. Privacy

Our collection and use of data are governed by our Privacy Policy. If you object to it, do not use the Platform.

8. Platform Availability & Warranty

• We provide the Platform “as is” and “as available.”
• We do not guarantee uninterrupted or error-free operation.
• We are not liable for computer damage, data loss, or any direct/indirect damages from using the Platform.
• We disclaim liability for third-party actions or downloadable material.

9. Indemnity

You agree to indemnify Lotus Hyundai and its affiliates (officers, agents, employees) from any claims or damages arising from your Platform use or violation of these Terms.

10. Breach & Termination

We may suspend or terminate your access for violations, misrepresentation, or legal issues. Certain violations may be referred to law enforcement.

11. Service Terms

In addition to Part A, Platform Services such as bookings, test drives, and financing follow these service-specific conditions.

12. Third-Party Financiers

Financing through partner banks (e.g., HDFC Bank, ICICI Bank) is subject to their separate terms, policies, and grievance mechanisms. Lotus Hyundai holds no responsibility for their terms.

13. Information Accuracy

By applying for services, you confirm your details are accurate. You are responsible for any errors or misrepresentations.

14. Data Retention & Deletion

• We may retain your data as required by Indian law; aggregated or anonymized data may be retained longer.
• Deletion requests may limit our ability to provide services.

15. Modifications

We may change these Terms at any time. Continue using the Platform means you accept changes.

16. Severability

If any part of these Terms is invalid or unenforceable, the rest will remain effective.

17. Governing Law & Dispute Resolution

These Terms are governed by Indian law. Disputes are subject to Coimbatore or Erode courts, as applicable.

18. Contact Information

Questions or grievances can be sent to:

Lotus Hyundai Pvt. Ltd.

Coimbatore & Erode, India

Email: digital@lotushyundaicbe.com